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PeopleCert

ITIL Specialist: Create, Deliver and Support (Course+Voucher)

ITIL Specialist: Create, Deliver and Support (Course+Voucher)

Regular price $899.00 USD
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Advance Your ITSM Career with ITIL Specialist: Create, Deliver, and Support (CDS)

ITIL-certified professionals are in high demand, with salaries ranging from $88,579 for Network Managers to $124,113 for IT Directors. The ITIL Specialist: Create, Deliver, and Support certification validates your ability to optimize service value streams, enhance IT workflows, and integrate Agile, Lean, and DevOps principles. This course provides the expertise needed to manage end-to-end service creation and delivery, making you an essential asset in IT service management.

Who This Course Is For

  • Professionals responsible for creating, delivering, and supporting IT products
  • IT managers seeking to optimize value streams and workflows
  • ITSM professionals aiming to align digital services with business strategy

What’s Included

  • Comprehensive video training led by ITSM experts
  • Exam voucher
  • In-depth study guide covering all exam objectives
  • Practice exams – Over 100 questions designed to mirror the real test
  • 12 months of access to course materials

What You’ll Learn

This course prepares you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering three key objectives:

  • Planning and building service value streams
  • Utilizing ITIL practices for service creation, delivery, and support
  • Managing work activities and suppliers

Why Choose Dion Training?

  • Learn from ITIL-certified experts with real-world experience
  • Comprehensive study materials aligned with ITIL CDS certification objectives
  • 60-Day Pass Guarantee – Pass your exam or we pay for your retake
  • Official PeopleCert-accredited ITIL training provider
View full details
Modules
1 - Introduction
Toggle chapter
#
Lesson
Duration
Type
1.
Welcome to the course
FREE
4m:27s
Video FREE
2.
Download the Study Guide
PDF PDF
3.
Exam Fundamentals
FREE
6m:7s
Video FREE
4.
100% Pass Guarantee
FREE
3m:6s
Video FREE
5.
Quiz: Introduction
Quiz Quiz
2 - Concepts and Challenges
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 1.1
FREE
0m:55s
Video FREE
2.
Organizational Structure
FREE
6m:1s
Video FREE
3.
Integrated/Collaborative Teams
FREE
9m:3s
Video FREE
4.
Team Capabilities, Roles, and Compentencies
14m:49s
Video Video
5.
Team Culture and Differences
11m:9s
Video Video
6.
Working to a Customer-Oriented Mindset
7m:53s
Video Video
7.
Employee Satisfaction Management
6m:39s
Video Video
8.
Value of Positive Communications
16m:20s
Video Video
9.
Quiz: Concepts and Challenges
Quiz Quiz
3 - Shift Left
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 1.2
0m:29s
Video Video
2.
What is Shift Left?
3m:32s
Video Video
3.
Shift Left to the Consumer
1m:33s
Video Video
4.
Shift Left in DevSecOps
1m:59s
Video Video
5.
How to Shift Left
5m:7s
Video Video
6.
Quiz: Shift Left
Quiz Quiz
4 - Plan and Manage Resources
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 1.3
0m:57s
Video Video
2.
Team Collaboration and Integration
1m:30s
Video Video
3.
Workforce Planning
10m:13s
Video Video
4.
Results Based Measuring and Reporting
12m:28s
Video Video
5.
Culture of Continual Improvement
4m:31s
Video Video
6.
Quiz: Plan and Manage Resources
Quiz Quiz
5 - Information and Technology
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 1.4
0m:58s
Video Video
2.
Integrated Service Management Toolsets
4m:16s
Video Video
3.
Integration and Data Sharing
6m:23s
Video Video
4.
Reporting and Advanced Analytics
8m:25s
Video Video
5.
Collaboration and Workflow
6m:15s
Video Video
6.
Robotic Process Automation (RPA)
8m:10s
Video Video
7.
Artificial Intelligence and Machine Learning (AL and ML)
11m:37s
Video Video
8.
Continuous Integration and Delivery/Deployment (CI/CD)
6m:24s
Video Video
9.
Information Models
2m:14s
Video Video
10.
Quiz: Information and Technology
Quiz Quiz
6 - Using a Value Stream
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 2.1
0m:25s
Video Video
2.
Using a Value Stream
9m:10s
Video Video
3.
Considerations
6m:0s
Video Video
4.
Value Stream Mapping
6m:44s
Video Video
5.
Waterfall Approach
3m:51s
Video Video
6.
Agile Approach
3m:34s
Video Video
7.
Putting It All Together
5m:38s
Video Video
8.
Quiz: Using a Value Stream
Quiz Quiz
7 - ITIL Practices for New Services
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 2.2
0m:49s
Video Video
2.
Service Design
5m:56s
Video Video
3.
Software Development and Management
5m:27s
Video Video
4.
Deployment Management
8m:53s
Video Video
5.
Release Management
5m:27s
Video Video
6.
Service Validation and Testing
7m:47s
Video Video
7.
Change Enablement
5m:31s
Video Video
8.
Quiz: ITIL Practices for New Services
Quiz Quiz
8 - Providing User Support
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 2.3
0m:32s
Video Video
2.
Providing User Support
11m:46s
Video Video
3.
Stakeholders
4m:17s
Video Video
4.
Managing Support
4m:16s
Video Video
5.
Quiz: Providing User Support
Quiz Quiz
9 - ITIL Practices in User Support
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 2.4
0m:34s
Video Video
2.
Service Desk
4m:30s
Video Video
3.
Incident Management
5m:8s
Video Video
4.
Problem Management
2m:25s
Video Video
5.
Knowledge Management
3m:38s
Video Video
6.
Service Level Management
4m:48s
Video Video
7.
Monitoring and Event Management
3m:41s
Video Video
8.
Quiz: ITIL Practices in User Support
Quiz Quiz
10 - Work and Activities
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 3.1
0m:31s
Video Video
2.
Queues and Backlogs
7m:47s
Video Video
3.
Prioritizing Work
3m:12s
Video Video
4.
Time and Cost Factors
5m:33s
Video Video
5.
Triage
1m:58s
Video Video
6.
Swarming
4m:30s
Video Video
7.
Quiz: Providing User Support
Quiz Quiz
11 - Buying, Building, and Sourcing
Toggle chapter
#
Lesson
Duration
Type
1.
Objective 3.2
0m:34s
Video Video
2.
Buy vs Build Considerations
1m:54s
Video Video
3.
When to Buy or Build
7m:6s
Video Video
4.
Requirements Generation
4m:23s
Video Video
5.
Sourcing Options
1m:2s
Video Video
6.
Types of Outsouring
1m:57s
Video Video
7.
Sourcing Considerations
4m:44s
Video Video
8.
Service Integration and Management (SIAM)
3m:28s
Video Video
9.
Quiz: Buying, Building, and Sourcing
Quiz Quiz
12 - Conclusion
Toggle chapter
#
Lesson
Duration
Type
1.
Conclusion
3m:37s
Video Video
2.
Practice exam 1
Quiz Exam
3.
Practice exam 2
Quiz Exam
4.
Practice exam 3
Quiz Exam
5.
Exam Voucher

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