Modules
1 -
Operating System Types and Features
#
Lesson
Type
1.
Exercise 1 - Comparison of Windows 7, 8.1 and 10

2.
Exercise 2 - Corporate vs. Personal Needs

3.
Exercise 3 - Change Desktop Styles/User Interfaces

4.
Exercise 4 - Comparison of 32-bit and 64-bit Operating Systems

5.
Exercise 5 - Workstation Operating Systems

6.
Exercise 6 - Comparison of Cell Phone/Tablet Operating Systems

7.
Exercise 7 - Know the Vendor-specific Limitations

8.
Exercise 8 - Compatibility Concerns between Operating Systems

2 -
Implementing Different Boot Methods and Types of Operating System Installation
#
Lesson
Type
1.
Exercise 1 - Learn About Boot Methods

2.
Exercise 2 - Perform a Clean Install

3 -
Disk Partitioning Methods and File Systems
#
Lesson
Type
1.
Exercise 1 - Perform Disk Partitioning

2.
Exercise 2 - Work with Different File Systems

4 -
Installing System Configuration Settings
#
Lesson
Type
1.
Exercise 1 - Updating the Device Drivers

2.
Exercise 2 - Configuring Settings

3.
Exercise 3 - Performing Windows Refresh

4.
Exercise 4 - Preparing a Boot Drive

5.
Exercise 5 - Ensure Prerequisites/Hardware Compatibility

6.
Exercise 6 - Checking for Application Compatibility

5 -
Using Microsoft Command Line Tools
#
Lesson
Type
1.
Exercise 1 - Using Microsoft Command Line Tools

6 -
Using Microsoft Operating System Tools and Features
#
Lesson
Type
1.
Exercise 1 - Working with Windows Administrative Tools

2.
Exercise 2 - Implementing System Configuration Settings

3.
Exercise 3 - Using the Task Manager

4.
Exercise 4 - Managing Storage Spaces

7 -
Microsoft Windows System Utilities
#
Lesson
Type
1.
Exercise 1 - Get to Know Various System Utilities

8 -
Using Microsoft Windows Control Panel Utilities
#
Lesson
Type
1.
Exercise 1 - Configure Internet Options

2.
Exercise 2 - Configuring User Accounts Settings

3.
Exercise 3 - Performing System Configuration

9 -
Using Microsoft Windows Control Panel's User Related Utilities
#
Lesson
Type
1.
Exercise 1 - Working with the Folder Options

2.
Exercise 2 - Configuring Firewall Rules using Windows Firewall

3.
Exercise 3 - Using Programs and Features

4.
Exercise 4 - Knowing the Power Options

5.
Exercise 5 - Working with HomeGroup

6.
Exercise 6 - Learning to Troubleshoot

7.
Exercise 7- Using the Network and Sharing Center

8.
Exercise 8 - Using Device Manager

10 -
Application Software Installation and Configuration Methods
#
Lesson
Type
1.
Exercise 1 - Verify the System Requirements

2.
Exercise 2 - Test and Resolve Operating System Compatibility Issues

3.
Exercise 3 - Perform a Network-based Installation

4.
Exercise 4- Use Elevated Permissions for Local Installations

11 -
Features and Tools of Mac OS and Linux Desktop Operating System
#
Lesson
Type
1.
Exercise 1 - Basic Linux Commands

2.
Exercise 2 - Best Practices

3.
Exercise 3 - Tools

12 -
Logical Security Concepts
#
Lesson
Type
1.
Exercise 1 - Configure Folder Redirection

2.
Exercise 2 - Configure Home Folder

13 -
Wi-fi Security Protocols and Authentication Methods
#
Lesson
Type
1.
Exercise 1 - Configure Authentication

2.
Exercise 2 - Change the Default Password

3.
Exercise 3 - Configure Static IP Address on the Wireless Router

4.
Exercise 4 - Configure Web Utility Access

5.
Exercise 5 - Enable MAC Filtering

14 -
Working with Tools and Methods of Malware Prevention, Detection and Removal
#
Lesson
Type
1.
Exercise 1 - Use Recovery console

2.
Exercise 2 - Using Backup and Restore

3.
Exercise 3 - Educate the End User

4.
Exercise 4 - Learn About Malware

5.
Exercise 5 - Learn About Social Engineering

6.
Exercise 6 - Learn about the Denial-of-Service (DoS) Attack

7.
Exercise 7 - Learn about the Distributed Denial-of-Service Attack

8.
Exercise 8 - Learn about Zero-Day

9.
Exercise 9 - Learn about Man-in-the-middle Attack

10.
Exercise 10 - Learn about the Brute Force Attack

11.
Exercise 11 - Learn about the Dictionary Attack

12.
Exercise 12 - Learn About the Rainbow Table

13.
Exercise 13 - Learn About the Spoofing Attack

14.
Exercise 14 - Learn About Non-compliant Systems

15.
Exercise 15 - Learn about Zombie Systems

15 -
Microsoft Windows OS Security Settings
#
Lesson
Type
1.
Exercise 1 - Shared Folders and NTFS Permissions

2.
Exercise 2 - Effective Permissions

3.
Exercise 3 - Using Run As Feature

4.
Exercise 4 - User Account Control

16 -
Implementing Security Best Practices to Secure a Workstation
#
Lesson
Type
1.
Exercise 1 - Implement Security Best Practices to Secure a Workstation

17 -
Using Data Destruction and Disposal Methods
#
Lesson
Type
1.
Exercise 1- Using Data Destruction and Disposal Methods

18 -
Troubleshooting Microsoft Windows Issues
#
Lesson
Type
1.
Exercise 1 - Troubleshooting Microsoft Windows Issues

19 -
Troubleshooting PC Security Issues
#
Lesson
Type
1.
Exercise 1 - Troubleshooting PC Security Issues

20 -
Malware Removal Best Practices
#
Lesson
Type
1.
Exercise 1 - Implementing Anti-malware Practices

2.
Exercise 2 - Running an Anti-Spyware Application

21 -
Implementing Basic Change Management Best Practices
#
Lesson
Type
1.
Exercise 1 - Implementing Basic Change Management Best Practices

22 -
Implement Basic Disaster Prevention and Recovery Methods
#
Lesson
Type
1.
Exercise 1- Performing System Backup

2.
Exercise 2 - Creating Backup on the Cloud Storage

3.
Exercise 3 - Performing an Online Account Recovery

4.
Exercise 4 - Learn About a UPS

5.
Exercise 5 - Learn About a Surge Protector

6.
Exercise 6 - Dealing with Difficult Customers or Situations

23 -
Basics of Scripting
#
Lesson
Type
1.
Exercise 1 - Working with Environment Variables

2.
Exercise 2 - Working with Flow Control Constructs

3.
Exercise 3 - Working with Scripts

24 -
Working with Remote Access Technologies
#
Lesson
Type
1.
Exercise 1 - Working with Remote Desktop Protocol (RDP)

2.
Exercise 2 - Administering Windows with PowerShell Remoting

3.
Exercise 3 - Working with Secure Shell Protocol (SSH)

25 -
Documentation and Licences Best Practices
#
Lesson
Type
1.
Exercise 1 - Using Documentation and Licenses Best Practices

26 -
Using Proper Communication Techniques and Professionalism
#
Lesson
Type
1.
Exercise 1 - Using Proper Communication Techniques and Professionalism

27 -
Using System Restore
#
Lesson
Type
1.
Exercise 1 - Using System Restore

28 -
Working with BitLocker
#
Lesson
Type
1.
Exercise 1 - Configure BitLocker on Portable Media
