Modules
1 -
Introduction
#
Lesson
Duration
Type
1.
Welcome
15m:30s

2.
Download your free study guide

3.
Exam Tips
3m:43s

4.
100% Pass Guarantee
3m:45s

5.
Lab: Explore the VM Lab Environment

6.
Checkpoint: Introduction

2 -
Operating System Types
#
Lesson
Duration
Type
1.
Operating System Types
7m:39s

2.
Linux
9m:1s

2.
Windows
7m:12s

4.
Android
3m:58s

5.
Chrome OS
5m:29s

6.
macOS
3m:3s

7.
iOS and iPadOS
4m:11s

8.
Exploring Operating Systems
18m:3s

9.
Filesystem Types
12m:37s

10.
Compatibility Concerns
6m:58s

11.
Checkpoint: Operating System Types

3 -
Windows Versions
#
Lesson
Duration
Type
1.
Windows Versions
2m:3s

2.
64-bit vs 32-bit Versions
4m:27s

3.
Windows Home
6m:13s

4.
Windows Pro
8m:21s

5.
Windows Enterprise and Education
5m:59s

6.
Windows N
3m:28s

7.
Upgrading Windows
4m:57s

8.
In-place Upgrade
8m:52s

9.
Lab: Configure Desktop Settings

10.
Checkpoint: Windows Versions

4 -
Windows Installation
#
Lesson
Duration
Type
1.
Windows Installation
2m:49s

2.
Installation Types
8m:23s

3.
Upgrade Considerations
6m:34s

4.
Product Lifecycle
5m:55s

5.
Boot Methods
5m:29s

6.
Partitioning Storage Devices
7m:22s

7.
Recovery and Reset
4m:38s

8.
Using a Recovery Partition
10m:45s

9.
Lab: Set Up Windows Workstations

10.
Lab: Perform a Remote Network Installation

11.
Lab: Support Windows installation and Upgrade Issues

12.
Checkpoint: Windows Installation

5 -
Application Configuration
#
Lesson
Duration
Type
1.
Application Configuration
2m:34s

2.
Application Requirements
8m:37s

3.
Distribution Methods
9m:26s

4.
Business Impacts
5m:56s

5.
Operational Impacts
3m:14s

6.
Device Impacts
3m:27s

7.
Network Impacts
3m:33s

8.
Installing Applications
19m:39s

9.
Checkpoint: Application Configuration

6 -
Windows Networking
#
Lesson
Duration
Type
1.
Windows Networking
4m:36s

2.
Wired Connections
8m:7s

3.
Wireless Connections
7m:29s

4.
WWAN Connections
6m:16s

5.
VPN Connections
4m:28s

6.
Network Client Configuration
6m:49s

7.
Network Locations
8m:36s

8.
Proxy Settings
5m:8s

9.
Checkpoint: Windows Networking

7 -
Windows Control Panel
#
Lesson
Duration
Type
1.
Windows Control Panel
6m:39s

2.
User Accounts
12m:38s

3.
Programs and Features
5m:28s

4.
Devices and Printers
8m:41s

5.
Internet Options
9m:10s

6.
Network and Sharing Center
8m:10s

7.
Windows Defender Firewall
9m:14s

8.
Lab: Manage Network and Security Settings

9.
Mail
8m:22s

10.
Sound
9m:1s

11.
System
11m:33s

12.
Device Manager
5m:9s

13.
Administrative Tools
3m:25s

14.
Indexing Options
4m:26s

15.
File Explorer Options
7m:9s

16.
Power Options
7m:15s

17.
Ease of Access
3m:4s

18.
Checkpoint: Windows Control Panel

8 -
Windows Settings
#
Lesson
Duration
Type
1.
Windows Settings
5m:15s

2.
Accounts
6m:1s

3.
System Settings
7m:26s

4.
Update and Security
7m:24s

5.
Network and Internet
4m:34s

6.
Devices
4m:28s

7.
Privacy
5m:36s

8.
Time and Language
6m:48s

9.
Personalization
7m:12s

10.
Apps
6m:37s

11.
Lab: Configure Windows Apps

12.
Gaming
4m:32s

13.
Checkpoint: Windows Settings

9 -
Windows Tools
#
Lesson
Duration
Type
1.
Windows Tools
5m:26s

2.
Task Manager
10m:27s

3.
Device Manager
7m:49s

4.
Disk Management Console
10m:26s

5.
Disk Maintenance Tools
8m:46s

6.
Task Scheduler
9m:56s

7.
Event Viewer
8m:29s

8.
Performance Monitor
10m:10s

9.
Local Users and Groups
6m:39s

10.
Lab: Manage User Accounts

11.
Group Policy Editor
9m:58s

12.
Certificate Manager
3m:48s

13.
System Information
5m:1s

14.
Resource Monitor
4m:4s

15.
System Configuration
6m:42s

16.
Registry Editor
8m:58s

17.
Microsoft Management Console
3m:50s

18.
Checkpoint: Windows Tools

10 -
Windows Command Line Tools
#
Lesson
Duration
Type
1.
Windows Command Line Tools
8m:13s

2.
Using the GUI
10m:35s

3.
Using the Command Prompt
10m:27s

4.
The whoami Command
4m:50s

5.
Navigation Commands
12m:11s

6.
Copying Commands
5m:46s

7.
Disk Management Commands
10m:49s

8.
Shutdown
3m:35s

9.
System File Checker
2m:41s

10.
Windows Version
2m:50s

11.
Network Troubleshooting Commands
16m:22s

12.
Name Resolution Commands
6m:4s

13.
The netstat Command
5m:36s

14.
Group Policy Commands
4m:44s

15.
Lab: Resolve Network Troubleshooting Tickets

16.
Checkpoint: Windows Command Line Tools

11 -
Windows Shares
#
Lesson
Duration
Type
1.
Windows Shares
3m:21s

2.
Workgroups and Domains
7m:54s

3.
File Sharing
9m:21s

4.
NTFS Permissions
11m:8s

5.
Mapping Drives
5m:11s

6.
The net Command
8m:44s

7.
User Data on Domains
10m:40s

8.
Printer Sharing
3m:52s

9.
Checkpoint: Windows Shares

12 -
macOS
#
Lesson
Duration
Type
1.
macOS
6m:28s

2.
Finder, Dock, and Spotlight
16m:34s

3.
Mission Control
4m:40s

4.
Terminal
5m:32s

5.
Disk Utility
6m:14s

6.
FileVault
2m:48s

7.
Gestures
8m:22s

8.
Keychain
5m:3s

9.
iCloud and Apple ID
11m:8s

10.
System Preferences
18m:23s

11.
Continuity
5m:19s

12.
Managing macOS Applications
9m:38s

13.
Rapid Security Response
3m:1s

14.
Best Practices for macOS
7m:9s

15.
Checkpoint: macOS

13 -
Linux
#
Lesson
Duration
Type
1.
Linux
10m:4s

2.
Shells and Terminals
3m:48s

3.
OS Components
5m:46s

4.
Configuration Files
4m:58s

5.
Linux Navigation
10m:37s

6.
File Management Commands
11m:32s

7.
Disk Usage Commands
5m:14s

8.
Filesystem Management Commands
4m:17s

9.
Text Manipulation
11m:41s

10.
Search Commands
6m:25s

11.
User Management
9m:36s

12.
File Permission Commands
7m:23s

13.
Application Management
8m:26s

14.
Resource Management Commands
6m:27s

15.
Networking Commands
8m:22s

16.
Getting Help in Linux
3m:23s

17.
Best Practices for Linux
7m:9s

18.
Lab: Report Linux Configuration Settings

19.
Lab: Manage Linux Apps and Files

20.
Lab: Install and Support Linux OS

21.
Checkpoint: Linux

14 -
Cloud-based Productivity
#
Lesson
Duration
Type
1.
Cloud-based Productivity
2m:43s

2.
Cloud-based Email
4m:16s

3.
Cloud-based Storage
3m:18s

4.
Cloud-based Office Suites
3m:50s

5.
Cloud-based Videoconferencing
3m:29s

6.
Cloud-based Instant Messaging
3m:5s

7.
Identity Synchronization
3m:15s

8.
Cloud-based Licensing Agreements
2m:46s

9.
Checkpoint: Cloud-based Productivity

15 -
Artificial Intelligence (AI)
#
Lesson
Duration
Type
1.
Artificial Intelligence (AI)
2m:44s

2.
Application Integration of AI
2m:10s

3.
AI Policies
5m:33s

4.
Limitations of AI
3m:51s

5.
Public vs Private AI Usage
4m:35s

6.
Checkpoint: Artificial Intelligence (AI)

16 -
Threats and Vulnerabilities
#
Lesson
Duration
Type
1.
Threats and Vulnerabilities
13m:44s

2.
CIA Triad
6m:48s

3.
Vulnerabilities
8m:24s

4.
Zero-day Attack
5m:0s

5.
DoS and DDoS
5m:36s

6.
Spoofing
4m:15s

7.
On-path Attack
1m:53s

8.
SQL Injection
6m:3s

9.
XSS and XSRF
3m:1s

10.
Password Cracking
8m:5s

11.
Insider Threat
3m:9s

12.
Supply Chain Attacks
6m:16s

13.
Checkpoint: Threats and Vulnerabilities

17 -
Malware
#
Lesson
Duration
Type
1.
Malware
3m:5s

2.
Viruses, Worms, and Trojans
11m:18s

3.
Malware Exploitation Techniques
4m:59s

4.
Ransomware
2m:28s

5.
Spyware
4m:38s

6.
Rootkits
3m:28s

7.
Botnets and Zombies
3m:28s

8.
Symptoms of Infection
4m:8s

9.
Removing Malware
5m:0s

10.
Preventing Malware
5m:47s

11.
Tools and Methods for Malware
10m:8s

12.
Checkpoint: Malware

18 -
Social Engineering
#
Lesson
Duration
Type
1.
Social Engineering
3m:12s

2.
Phishing Attacks
8m:6s

3.
Anti-phishing Training
5m:15s

4.
Spam
2m:56s

5.
Impersonation
4m:4s

6.
Pretexting
4m:7s

7.
Social Engineering Attacks
4m:18s

8.
Evil Twin
4m:39s

9.
Software Firewalls
4m:13s

10.
Using Software Firewalls
6m:29s

11.
User Education
4m:40s

12.
Checkpoint: Social Engineering

19 -
Security Controls
#
Lesson
Duration
Type
1.
Security Controls
5m:48s

2.
Perimeter Defense
5m:56s

3.
Surveillance
7m:4s

4.
Physical Access Controls
13m:23s

5.
Security Principles
11m:17s

6.
Multifactor Authentication
8m:22s

7.
Mobile Device Management
8m:15s

8.
Data Loss Prevention (DLP)
4m:17s

9.
Identify and Access Management (IAM)
6m:52s

10.
Privileged Access Management (PAM)
3m:5s

11.
SAML and SSO
4m:51s

12.
Directory Services
3m:59s

13.
Checkpoint: Security Controls

20 -
Wireless Security
#
Lesson
Duration
Type
1.
Wireless Security
2m:38s

2.
Wireless Encryption
5m:27s

3.
Cracking Wireless Networks
8m:22s

4.
Wireless Authentication
9m:47s

5.
Wireless Network Security
9m:54s

6.
Configuring SOHO Networks
26m:22s

7.
Securing Wireless Networks
13m:40s

8.
Configuring SOHO Firewalls
8m:48s

9.
Checkpoint: Wireless Security

21 -
Mobile Device Security
#
Lesson
Duration
Type
1.
Mobile Device Security
1m:40s

2.
Securing Wireless Devices
4m:50s

3.
Mobile Device Unlocking
8m:47s

4.
Mobile Malware
6m:11s

5.
Mobile Device Theft
3m:2s

6.
Deployment Options
6m:55s

7.
Hardening Mobile Devices
3m:27s

8.
Implementing Mobile Device Security
15m:30s

9.
Checkpoint: Mobile Device Security

22 -
Windows Security
#
Lesson
Duration
Type
1.
Windows Security
2m:31s

2.
Login Options
9m:10s

3.
Users and Groups
9m:53s

4.
Encrypting Windows Devices
5m:44s

5.
File Permissions
7m:40s

6.
Lab: Configure File Storage

7.
Microsoft Defender Antivirus
7m:6s

8.
Microsoft Defender Firewall
8m:25s

9.
Active Directory Security
8m:55s

10.
Lab: Manage Domain Accounts

11.
Lab: Configure Domain Account Security

12.
Checkpoint: Windows Security

23 -
Securing Workstations
#
Lesson
Duration
Type
1.
Securing Workstations
3m:2s

2.
Account Management
14m:1s

3.
Disabling Unused Services
5m:30s

4.
AutoRun and AutoPlay
5m:6s

5.
Password Best Practices
10m:30s

6.
Encryption Best Practices
7m:22s

7.
End-user Best Practices
6m:44s

8.
Data Destruction
4m:56s

9.
Data Destruction Methods
12m:20s

10.
Lab: Analyze Workstation Security Settings

11.
Checkpoint: Securing Workstations

24 -
Securing Web Browsers
#
Lesson
Duration
Type
1.
Securing Web Browsers
3m:11s

2.
Web Browser Installation
7m:20s

3.
Extensions and Plug-ins
10m:25s

4.
Password Managers
10m:29s

5.
Encrypted Browsing
4m:59s

6.
Private Browsing
5m:58s

7.
Pop-up and Ad Blockers
6m:57s

8.
Cache and History Clearing
5m:26s

9.
Profile Synchronization
4m:36s

10.
Secure DNS and Proxies
4m:38s

11.
Lab: Configure Browser Security

12.
Checkpoint: Securing Web Browsers

25 -
Supporting Network Operations
#
Lesson
Duration
Type
1.
Supporting Network Operations
2m:59s

2.
Ticketing System
18m:31s

3.
Using a Ticketing System
5m:18s

4.
Lab: Manage a Support Ticket

5.
Lab: Resolve Help Desk Tickets

6.
Lab: Resolve Security Tickets

7.
Knowledge Base Articles
7m:20s

8.
Asset Management
12m:59s

9.
Change Management
10m:56s

10.
Conducting Change Management
13m:47s

11.
Documentation Types
13m:6s

12.
Service Level Agreement (SLA)
4m:46s

13.
Checkpoint: Supporting Network Operations

26 -
Backup, Recovery, and Safety
#
Lesson
Duration
Type
1.
Backup, Recovery, and Safety
3m:17s

2.
Backup and Recovery
11m:5s

3.
Backup Schemes
13m:48s

4.
Lab: Support Backup and Restore Operations

5.
Redundant Power
6m:3s

6.
Electrical Safety
4m:56s

7.
Component Handling and Storage
5m:45s

8.
HVAC Systems
5m:41s

9.
Proper Handling and Disposal
8m:59s

10.
Personal Safety
10m:58s

11.
Checkpoint: Backup, Recovery, and Safety

27 -
Policy and Privacy Concepts
#
Lesson
Duration
Type
1.
Policy and Privacy Concepts
3m:5s

2.
Incident Response Plan
4m:16s

3.
Lab: Resolve Incident Response Tickets

4.
Chain of Custody
6m:58s

5.
Order of Volatility
6m:28s

6.
Data Collection Procedures
3m:12s

7.
Conduct Disk Imaging
9m:6s

8.
Licensing, EULA, and DRM
11m:45s

9.
Data Classification
2m:47s

10.
Data Retention
6m:52s

11.
PII, PHI, and PCI-DSS
5m:55s

12.
Common Agreements
7m:31s

13.
Checkpoint: Policy and Privacy Concepts

28 -
Scripting
#
Lesson
Duration
Type
1.
Scripting
4m:17s

2.
Script File Types
9m:56s

3.
Variables
7m:40s

4.
Loops
5m:18s

5.
Logic Control
4m:30s

6.
Bash Script Example
4m:5s

7.
Automation Scripting
8m:13s

8.
Scripting Considerations
6m:32s

9.
Lab: Implement a Bash Script

10.
Lab: Implement a PowerShell Script

11.
Checkpoint: Scripting

29 -
Remote Access Support
#
Lesson
Duration
Type
1.
Remote Access Support
3m:11s

2.
Remote Access Protocols
11m:54s

3.
Remote Monitoring and Management (RMM)
6m:58s

4.
Windows Remote Management (WinRM)
4m:45s

5.
SPICE
4m:2s

6.
Other Remote Access Tools
5m:7s

7.
Lab: Provide Remote Support

8.
Desktop Management Software
3m:10s

9.
Checkpoint: Remote Access Support

30 -
Troubleshooting Windows
#
Lesson
Duration
Type
1.
Troubleshooting Windows
1m:48s

2.
Boot Issues
12m:42s

3.
Boot Recovery Tools
5m:40s

4.
Update or Driver Rollback
5m:21s

5.
System Restore
6m:50s

6.
System Reinstall or Reimage
13m:2s

7.
Performance Issues
17m:4s

8.
System Fault Issues
3m:52s

9.
System Instability Issues
7m:2s

10.
Application and Service Issues
10m:40s

11.
Lab: Manage Windows Workstations

12.
Lab: Support Windows OS

13.
Lab: Resolve Troubleshooting Tickets

14.
Checkpoint: Troubleshooting Windows

31 -
Troubleshooting Workstation Security
#
Lesson
Duration
Type
1.
Troubleshooting Workstation Security
2m:44s

2.
Malware Removal Process
13m:35s

3.
Infected Browser Symptoms
11m:41s

4.
Alerts and Notifications
3m:44s

5.
OS Update Failures
3m:34s

6.
File System Issues
3m:16s

7.
Checkpoint: Troubleshooting Workstation Security

32 -
Troubleshooting Mobile Issues
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Issues
1m:21s

2.
Reseting or Rebooting
6m:8s

3.
Mobile OS Update Failure
5m:26s

4.
Mobile Performance Issues
7m:0s

5.
Mobile App Issues
6m:31s

6.
Mobile Connectivity Issues
9m:46s

7.
Mobile Battery Issues
7m:38s

8.
Screen Autorotation Issues
3m:43s

9.
Checkpoint: Troubleshooting Mobile Issues

33 -
Troubleshooting Mobile Security
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Security
1m:24s

2.
Rooting and Jailbreaking
6m:35s

3.
Sideloading Apps
6m:28s

4.
Mobile Malware Symptoms
4m:7s

5.
Unexpected Application Behavior
2m:42s

6.
Leaked Mobile Data
2m:53s

7.
Checkpoint: Troubleshooting Mobile Security

34 -
Professionalism
#
Lesson
Duration
Type
1.
Professionalism
5m:31s

2.
Professional Appearance
6m:24s

3.
Respect Other's Time
8m:56s

4.
Proper Communication
15m:12s

5.
Dealing with Private Data
6m:1s

6.
Difficult Situations
6m:32s

7.
Checkpoint: Professionalism

35 -
Conclusion
#
Lesson
Duration
Type
1.
Conclusion
11m:38s

2.
Bonus: What's Next?
3m:44s
