Modules
0 -
Cable Types
#
Lesson
Duration
Type
1.
Cable Types
9m:8s

2.
Exterior of a PC
11m:13s

3.
USB Cables
10m:10s

4.
USB Connector Types
4m:50s

5.
Video Cables
14m:9s

6.
Storage Cables
9m:50s

7.
Checkpoint: Cable Types

1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
17m:17s

3.
About the Exam
14m:6s

4.
Exam Tips
13m:56s

5.
Personal Computers
10m:32s

6.
Safety Procedures
9m:21s

7.
Troubleshooting Methodology
12m:58s

8.
Custom PC Build
7m:8s

1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
17m:17s

3.
About the Exam
14m:6s

4.
Exam Tips
13m:56s

5.
Personal Computers
10m:32s

6.
Safety Procedures
9m:21s

7.
Troubleshooting Methodology
12m:58s

8.
Custom PC Build
7m:8s

1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
17m:17s

3.
About the Exam
14m:6s

4.
Exam Tips
13m:56s

5.
Personal Computers
10m:32s

6.
Safety Procedures
9m:21s

7.
Troubleshooting Methodology
12m:58s

8.
Custom PC Build
7m:8s

1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
12m:8s

2.
Download your free study guide

3.
About the Exam
8m:57s

4.
Exam Tips
8m:47s

5.
Personal Computers
5m:23s

6.
Safety Procedures
4m:12s

7.
Troubleshooting Methodology
7m:49s

8.
Custom PC Build
1m:59s

9.
Checkpoint: Introduction

2 -
Motherboards
#
Lesson
Duration
Type
1.
Motherboards
7m:13s

2.
Form Factors
5m:41s

3.
CPU Architecture
7m:29s

4.
CPU Sockets
4m:11s

5.
CPU Features
11m:15s

6.
Motherboard Connections
13m:39s

7.
Installing the Motherboard & CPU
17m:0s

8.
Expansion Cards
13m:6s

9.
Expansion Card Types
8m:20s

10.
Installing Expansion Cards
8m:42s

11.
Checkpoint: Motherboards

3 -
Cooling and Power
#
Lesson
Duration
Type
1.
Cooling and Power
4m:33s

2.
Cooling the System
6m:23s

3.
Liquid Cooling
4m:47s

4.
Installing Active Cooling
20m:50s

5.
Power Supply Unit (PSU)
5m:50s

6.
Power Supply Connectors
5m:51s

7.
Input and Output Voltages
6m:9s

8.
Wattage Rating
8m:30s

9.
Installing a Power Supply
12m:43s

10.
Checkpoint: Cooling and Power

4 -
System Memory
#
Lesson
Duration
Type
1.
System Memory
2m:42s

2.
Addressing Memory
8m:43s

3.
Memory Modules
12m:2s

4.
Multi-Channel Memory
4m:0s

5.
ECC Memory
6m:33s

6.
Virtual Memory
3m:12s

7.
Installing Memory
3m:34s

8.
Checkpoint: System Memory

5 -
BIOS/UEFI
#
Lesson
Duration
Type
1.
BIOS/UEFI
3m:36s

2.
Boot Options
12m:8s

3.
BIOS/UEFI Security
7m:54s

4.
TPM and HSM
5m:48s

5.
BIOS/UEFI Cooling Options
3m:42s

6.
Configuring the BIOS
11m:40s

7.
Configuring the UEFI
20m:45s

8.
Checkpoint: BIOS/UEFI

6 -
Storage Devices
#
Lesson
Duration
Type
1.
Storage Devices
2m:54s

2.
Hard Disk Drive (HDD)
12m:15s

3.
Solid State Drive (SSD)
6m:12s

4.
RAID
9m:11s

5.
Removable Storage
13m:14s

6.
Optical Drives
9m:55s

7.
Installing Storage Devices
12m:27s

8.
Configuring a RAID
12m:21s

9.
Checkpoint: Storage Devices

7 -
Virtualization Concepts
#
Lesson
Duration
Type
1.
Virtualization Concepts
4m:27s

2.
Virtualization
6m:0s

3.
Containerization
6m:26s

4.
Purposes of VMs
10m:39s

5.
Resource Requirements
12m:20s

6.
Security Requirements
6m:16s

7.
Installing Virtual Machines
11m:56s

8.
Securing Virtual Machines
11m:26s

9.
Checkpoint: Virtualization Concepts

8 -
Cloud Computing
#
Lesson
Duration
Type
1.
Cloud Computing
3m:58s

2.
Characteristics of the Cloud
8m:54s

3.
Cloud Deployment Models
4m:54s

4.
Cloud Service Models
7m:19s

5.
Virtual Desktop Infrastructure (VDI)
4m:58s

6.
Cloud Storage Services
5m:31s

7.
Using the Cloud
22m:23s

8.
Checkpoint: Cloud Computing

9 -
Networking Basics
#
Lesson
Duration
Type
1.
Networking Basics
8m:16s

2.
Networking Hardware
16m:16s

3.
Network Types
9m:31s

4.
Internet of Things
8m:0s

5.
Twisted Pair Cables
14m:31s

6.
T568A and T568B
6m:43s

7.
Optical Cabling
9m:2s

8.
Coaxial Cabling
5m:52s

9.
Networking Tools
8m:22s

10.
Building a Cable
6m:31s

11.
Testing the Network
5m:52s

12.
Wiring the Network
9m:2s

13.
Checkpoint: Networking Basics

10 -
Wireless Networks
#
Lesson
Duration
Type
1.
Wireless Networks
2m:39s

2.
Wireless Frequencies
6m:59s

3.
Wireless Standards
9m:43s

4.
Wireless Security
7m:53s

5.
Fixed Wireless
5m:33s

6.
NFC, RFID, IR, and Bluetooth
5m:56s

7.
Configuring a Wireless Network
10m:31s

8.
Checkpoint: Wireless Networks

11 -
Internet Connections
#
Lesson
Duration
Type
1.
Internet Connections
5m:33s

2.
Dial-up and DSL
7m:26s

3.
Cable Connections
3m:39s

4.
Fiber Connections
4m:2s

5.
Cellular Connections
8m:46s

6.
WISP Connections
4m:33s

7.
Satellite Connections
4m:57s

8.
Hands-on with WANs
3m:10s

9.
Checkpoint: Internet Connections

12 -
Network Addressing and Communication
#
Lesson
Duration
Type
1.
Network Addressing and Communication
5m:37s

2.
IPv4
9m:2s

3.
Classful vs Classless
9m:35s

4.
Types of IP addresses
9m:13s

5.
Assigning IPv4 Addresses
8m:4s

6.
IPv6
5m:34s

7.
IPv6 Addresses
7m:14s

8.
Network Communications
4m:51s

9.
Ports and Protocols
6m:44s

10.
TCP and UDP
7m:12s

11.
Checkpoint: Network Addressing and Communication

13 -
Network Configurations
#
Lesson
Duration
Type
1.
Network Configurations
2m:20s

2.
DHCP
7m:23s

3.
DNS
10m:29s

4.
DNS Records
10m:29s

5.
Spam Management Using DNS
5m:20s

6.
VLAN
6m:9s

7.
VPN
7m:43s

8.
Configure a SOHO Network
18m:39s

9.
Checkpoint: Network Configurations

14 -
Network Servers and Services
#
Lesson
Duration
Type
1.
Network Servers and Services
4m:18s

2.
File and Print Servers
4m:5s

3.
Web Servers
5m:19s

4.
Email Servers
5m:32s

5.
AAA Servers
5m:59s

6.
Database Servers
5m:1s

7.
NTP Servers
5m:18s

8.
Syslog Servers
5m:39s

9.
Proxy Servers
3m:23s

10.
Load Balancers
4m:20s

11.
Unified Threat Management
4m:49s

12.
ICS/SCADA
7m:48s

13.
Embedded Systems
5m:19s

14.
Legacy Systems
2m:54s

15.
Checkpoint: Network Servers and Services

15 -
Laptops and Mobile Devices
#
Lesson
Duration
Type
1.
Laptops and Mobile Devices
3m:18s

2.
Display Types
7m:33s

3.
Display Attributes
4m:54s

4.
Mobile Device Components
6m:17s

5.
Mobile Device Accessories
5m:58s

6.
Mobile Device Wireless Connectivity
11m:16s

7.
Mobile Device Wired Connectivity
4m:48s

8.
Port Replicators & Docking Stations
5m:12s

9.
Checkpoint: Laptops and Mobile Devices

16 -
Mobile Applications
#
Lesson
Duration
Type
1.
Mobile Applications
2m:25s

2.
Mobile Device Synchronization
9m:25s

3.
Data for Synchronization
9m:7s

4.
Synchronization Methods
7m:11s

5.
MDM and MAM
7m:48s

6.
Multifactor Authentication (MFA)
7m:31s

7.
Location Services
6m:42s

8.
Mobile Email Configuration
4m:52s

9.
Configuring Mobile Email
12m:24s

10.
Checkpoint: Mobile Applications

17 -
Laptop Hardware
#
Lesson
Duration
Type
1.
Laptop Hardware
1m:30s

2.
Security Components
4m:1s

3.
Disassembling a Laptop
12m:25s

4.
Replacing a Battery
4m:51s

5.
Replacing the Keyboard
4m:33s

6.
Upgrading the Memory
4m:10s

7.
Adding Expansion Cards
5m:1s

8.
Replacing the Storage
8m:42s

9.
Checkpoint: Laptop Hardware

18 -
Printers and MFDs
#
Lesson
Duration
Type
1.
Printers and MFDs
1m:52s

2.
Unboxing and Setup
5m:15s

3.
Printer Connectivity
3m:35s

4.
Printer Drivers and Firmware
7m:1s

5.
Printer Configuration Settings
10m:50s

6.
Sharing Print Devices
4m:47s

7.
Securing Print Devices
4m:45s

8.
Scanning Services
6m:57s

9.
Checkpoint: Printers and MFDs

19 -
Printer Types
#
Lesson
Duration
Type
1.
Printer Types
1m:28s

2.
Laser Printers
10m:16s

3.
Laser Printer Maintenance
9m:26s

4.
Inkjet Printers
8m:27s

5.
Inkjet Printer Maintenance
6m:38s

6.
Thermal Printers
6m:24s

7.
Thermal Printer Maintenance
7m:36s

8.
Impact Printers
5m:7s

9.
Impact Printer Maintenance
7m:43s

10.
3-D Printers
7m:23s

11.
Checkpoint: Printer Types

20 -
Troubleshooting Methodology
#
Lesson
Duration
Type
1.
Troubleshooting Methodology
4m:40s

2.
Identify the Problem
6m:32s

3.
Establish a Theory
7m:57s

4.
Test the Theory
5m:52s

5.
Establish a Plan of Action
6m:50s

6.
Verify System Functionality
5m:0s

7.
Documentation
4m:16s

8.
Checkpoint: Troubleshooting Methodology

21 -
Troubleshooting Hardware Issues
#
Lesson
Duration
Type
1.
Troubleshooting Hardware Issues
2m:35s

2.
Power Issues
9m:27s

3.
POST Issues
6m:32s

4.
Crash Screens
5m:35s

5.
Cooling Issues
6m:50s

6.
Physical Component Damage
4m:51s

7.
Performance Issues
5m:1s

8.
Inaccurate System Date/Time
4m:45s

9.
Smoke Test
2m:1s

10.
Checkpoint: Troubleshooting Hardware Issues

22 -
Troubleshooting Storage Devices
#
Lesson
Duration
Type
1.
Troubleshooting Storage Devices
1m:32s

2.
Boot Issues
8m:51s

3.
Storage Device Issues
9m:39s

4.
Drive Performance Issues
7m:10s

5.
Issues with RAIDs
6m:20s

6.
Checkpoint: Troubleshooting Storage Devices

23 -
Troubleshooting Video Issues
#
Lesson
Duration
Type
1.
Troubleshooting Video Issues
1m:23s

2.
Physical Cabling and Source Selection
8m:17s

3.
Projector Issues
6m:29s

4.
Video Quality Issues
8m:22s

5.
Checkpoint: Troubleshooting Video Issues

24 -
Troubleshooting Networks
#
Lesson
Duration
Type
1.
Troubleshooting Networks
1m:52s

2.
Wired Connectivity Issues
7m:13s

3.
Network Performance Issues
8m:0s

4.
Wireless Connectivity Issues
11m:22s

5.
VoIP Issues
6m:3s

6.
Limited Connectivity Issues
4m:2s

7.
Authentication Failures
7m:0s

8.
Checkpoint: Troubleshooting Networks

25 -
Troubleshooting Mobile Devices
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Devices
1m:59s

2.
Mobile Power Issues
6m:41s

3.
Mobile Hardware Issues
6m:27s

4.
Mobile Performance Issues
4m:55s

5.
Mobile Display Issues
5m:4s

6.
Mobile Connectivity Issues
4m:57s

7.
Mobile Malware Infections
5m:17s

8.
Checkpoint: Troubleshooting Mobile Devices

26 -
Troubleshooting Print Devices
#
Lesson
Duration
Type
1.
Troubleshooting Print Devices
1m:30s

2.
Printer Connectivity Issues
7m:8s

3.
Print Feed Issues
6m:46s

4.
Print Quality Issues
8m:17s

5.
Print Finishing Issues
4m:14s

6.
Print Job Issues
4m:31s

7.
Checkpoint: Troubleshooting Print Devices

27 -
Conclusion
#
Lesson
Duration
Type
1.
Conclusion
13m:44s

2.
BONUS: Where to go from here?
3m:46s

3.
Practice Exam
