Modules
1 -
Introduction
#
Lesson
Duration
Type
1.
Welcome
FREE
15m:54s
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2.
Download your free study guide
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3.
Exam Tips
FREE
3m:46s
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4.
Checkpoint: Introduction
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2 -
Operating System Types
#
Lesson
Duration
Type
1.
Operating System Types
FREE
7m:55s
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2.
Windows
FREE
7m:42s
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3.
Linux
FREE
9m:6s
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4.
Android
4m:14s
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5.
Chrome OS
5m:33s
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6.
macOS
3m:5s
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7.
iOS and iPadOS
4m:23s
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8.
Operating Systems
18m:11s
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9.
Filesystem Types
12m:54s
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10.
Compatibility Concerns
7m:13s
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11.
Checkpoint: Operating System Types
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3 -
Windows Versions
#
Lesson
Duration
Type
1.
Windows Versions
1m:58s
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2.
64-bit vs 32-bit Versions
4m:29s
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3.
Windows Home
6m:19s
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4.
Windows Pro
8m:30s
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5.
Windows Enterprise and Education
6m:6s
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6.
Upgrading Windows
5m:1s
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7.
In-place Upgrade
9m:3s
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8.
Checkpoint: Windows Versions
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4 -
Windows Installation
#
Lesson
Duration
Type
1.
Windows Installation
2m:34s
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2.
Installation Types
8m:30s
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3.
Upgrade Considerations
6m:40s
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4.
Product Lifecycle
6m:4s
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5.
Boot Methods
5m:34s
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6.
Partitioning Storage Devices
7m:29s
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7.
Recovery and Reset
5m:20s
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8.
Using a Recovery Partition
10m:45s
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9.
Checkpoint: Windows Installation
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5 -
Application Configuration
#
Lesson
Duration
Type
1.
Application Configuration
2m:41s
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2.
Application Requirements
8m:43s
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3.
Distribution Methods
9m:28s
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4.
Business Impacts
7m:14s
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5.
Operational Impacts
3m:15s
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6.
Device Impacts
3m:30s
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7.
Network Impacts
3m:36s
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8.
Installing Applications
19m:47s
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9.
Checkpoint: Application Configuration
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6 -
Windows Networking
#
Lesson
Duration
Type
1.
Windows Networking
3m:56s
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2.
Wired Connections
8m:9s
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3.
Wireless Connections
7m:29s
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4.
WWAN Connections
6m:17s
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5.
VPN Connections
4m:28s
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6.
Network Client Configuration
6m:50s
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7.
Network Locations
8m:39s
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8.
Proxy Settings
5m:9s
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9.
Checkpoint: Windows Networking
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7 -
Windows Control Panel
#
Lesson
Duration
Type
1.
Windows Control Panel
6m:19s
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2.
Account Settings
12m:38s
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3.
Programs and Features
5m:28s
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4.
Devices and Printers
8m:42s
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5.
Internet Options
9m:10s
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6.
Network and Sharing Center
8m:10s
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7.
Windows Defender Firewall
9m:20s
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8.
Mail
8m:23s
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9.
Sound
9m:2s
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10.
System
11m:38s
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11.
Device Manager
5m:10s
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12.
Administrative Tools
3m:26s
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13.
Indexing Options
4m:27s
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14.
File Explorer Options
7m:13s
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15.
Power Options
7m:23s
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16.
Ease of Access
3m:6s
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17.
Checkpoint: Windows Control Panel
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8 -
Windows Settings
#
Lesson
Duration
Type
1.
Windows Settings
4m:41s
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2.
Accounts
6m:4s
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3.
System Settings
7m:27s
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4.
Update and Security
7m:28s
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5.
Network and Internet
4m:35s
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6.
Devices
4m:29s
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7.
Privacy
5m:37s
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8.
Time and Language
6m:49s
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9.
Personalization
7m:13s
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10.
Apps
6m:37s
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11.
Gaming
4m:33s
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12.
Checkpoint: Windows Settings
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9 -
Windows Tools
#
Lesson
Duration
Type
1.
Windows Tools
4m:58s
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2.
Task Manager
10m:31s
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3.
Device Manager
7m:51s
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4.
Disk Management Console
10m:28s
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5.
Disk Maintenance Tools
8m:51s
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6.
Task Scheduler
9m:58s
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7.
Event Viewer
8m:33s
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8.
Performance Monitor
10m:12s
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9.
Local Users and Groups
6m:40s
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10.
Group Policy Editor
9m:59s
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11.
Certificate Manager
3m:49s
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12.
System Information
5m:1s
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13.
Resource Monitor
4m:4s
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14.
System Configuration
6m:44s
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15.
Registry Editor
9m:1s
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16.
Microsoft Management Console
3m:50s
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17.
Checkpoint: Windows Tools
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10 -
Windows Command Line Tools
#
Lesson
Duration
Type
1.
Windows Command Line Tools
8m:5s
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2.
Using the GUI
10m:45s
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3.
Using the Command Prompt
10m:28s
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4.
Navigation Commands
12m:12s
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5.
Copying Commands
5m:47s
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6.
Disk Management Commands
11m:12s
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7.
Shutdown
3m:35s
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8.
System File Checker
2m:44s
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9.
Windows Version
3m:7s
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10.
Network Troubleshooting Commands
16m:23s
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11.
Name Resolution Commands
6m:4s
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12.
The netstat Command
5m:36s
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13.
Group Policy Commands
4m:44s
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14.
Checkpoint: Windows Command Line Tools
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11 -
Windows Shares
#
Lesson
Duration
Type
1.
Windows Shares
3m:25s

2.
Workgroups and Domains
7m:59s
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3.
File Sharing
9m:23s
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4.
NTFS Permissions
11m:12s
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5.
Mapping Drives
5m:13s
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6.
The net Command
8m:45s
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7.
User Data on Domains
10m:41s
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8.
Printer Sharing
3m:52s
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9.
Checkpoint: Windows Shares
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12 -
macOS
#
Lesson
Duration
Type
1.
macOS
6m:42s

2.
Finder, Dock, and Spotlight
16m:39s
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3.
Mission Control
4m:40s
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4.
Terminal
5m:33s
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5.
Disk Utility
6m:19s
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6.
File Vault
2m:48s
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7.
Remote Disc
2m:0s
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8.
Gestures
8m:22s
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9.
Keychain
5m:3s

10.
iCloud and Apple ID
6m:47s
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11.
System Preferences
18m:24s
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12.
Managing macOS Applications
9m:38s
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13.
Best Practices for macOS
8m:0s
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14.
Checkpoint: macOS
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13 -
Linux
#
Lesson
Duration
Type
1.
Linux
9m:51s
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2.
Shells and Terminals
3m:48s
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3.
Linux Navigation
10m:37s
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4.
File Management Commands
11m:32s
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5.
Disk Usage Commands
5m:17s
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6.
Text Manipulation
11m:42s
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7.
Search Commands
6m:26s
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8.
User Management
9m:36s
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9.
File Permission Commands
7m:23s
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10.
Application Management
8m:27s
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11.
Resource Management Commands
6m:26s
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12.
Networking Commands
6m:57s
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13.
Getting Help in Linux
3m:23s
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14.
Best Practices for Linux
7m:13s
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15.
Checkpoint: Linux
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14 -
Threats and Vulnerabilities
#
Lesson
Duration
Type
1.
Threats and Vulnerabilities
14m:15s

2.
CIA Triad
6m:59s
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3.
Vulnerabilities
8m:45s
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4.
Zero-day Attack
5m:3s
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5.
DoS and DDoS
8m:2s
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6.
Spoofing
4m:17s
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7.
On-path Attack
3m:59s

8.
SQL Injection
6m:6s

9.
XSS and XSRF
3m:3s

10.
Password Cracking
8m:19s

11.
Insider Threat
3m:13s

12.
Checkpoint: Threats and Vulnerabilities

15 -
Malware
#
Lesson
Duration
Type
1.
Malware
2m:28s

2.
Viruses, Worms, and Trojans
11m:21s

3.
Viruses and Trojans
6m:16s

4.
Ransomware
2m:30s

5.
Spyware
2m:39s

6.
Rootkits
3m:29s

7.
Botnets and Zombies
3m:30s

8.
Symptoms of Infection
4m:10s

9.
Removing Malware
5m:2s

10.
Preventing Malware
5m:54s

11.
Checkpoint: Malware

16 -
Social Engineering
#
Lesson
Duration
Type
1.
Social Engineering
3m:23s

2.
Phishing Attacks
12m:12s

3.
Anti-phishing Training
5m:19s

4.
Spam
2m:56s

5.
Impersonation
4m:2s

6.
Pretexting
4m:14s

7.
Social Engineering Attacks
4m:23s

8.
Evil Twin
4m:43s

9.
Software Firewalls
4m:15s

10.
Using Software Firewalls
6m:30s

11.
User Education
4m:43s

12.
Checkpoint: Social Engineering

17 -
Security Controls
#
Lesson
Duration
Type
1.
Security Controls
5m:47s

2.
Perimeter Defense
5m:56s

3.
Surveillance
7m:5s

4.
Physical Access Controls
13m:25s

5.
Security Principles
11m:18s

6.
Multifactor Authentication
8m:23s

7.
Mobile Device Management
8m:16s

8.
Active Directory Security
9m:7s

9.
Checkpoint: Security Controls

18 -
Wireless Security
#
Lesson
Duration
Type
1.
Wireless Security
3m:10s

2.
Wireless Encryption
5m:21s

3.
Cracking Wireless Networks
7m:39s

4.
WPA3
7m:18s

5.
Wireless Authentication
9m:58s

6.
Wireless Network Security
9m:49s

7.
Configuring SOHO Networks
26m:29s

8.
Securing Wireless Networks
13m:42s

9.
Configuring SOHO Firewalls
8m:49s
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10.
Checkpoint: Wireless Security
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19 -
Mobile Device Security
#
Lesson
Duration
Type
1.
Mobile Device Security
2m:30s

2.
Securing Wireless Devices
4m:59s

3.
Mobile Device Unlocking
8m:59s

4.
Mobile Malware
6m:19s

5.
Mobile Device Theft
3m:10s

6.
Mobile App Security
5m:6s

7.
Deployment Options
7m:9s
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8.
Hardening Mobile Devices
3m:49s

9.
Implementing Mobile Device Security
15m:36s
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10.
IoT Vulnerabilities
7m:10s

11.
Checkpoint: Mobile Device Security
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20 -
Windows Security
#
Lesson
Duration
Type
1.
Windows Security
2m:36s

2.
Login Options
9m:24s

3.
Users and Groups
10m:11s

4.
Encrypting Windows Devices
5m:53s

5.
File Permissions
7m:50s

6.
Microsoft Defender Antivirus
7m:7s

7.
Microsoft Defender Firewall
8m:28s

8.
Checkpoint: Windows Security
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21 -
Securing Workstations
#
Lesson
Duration
Type
1.
Securing Workstations
3m:17s

2.
Account Management
14m:10s

3.
AutoRun and AutoPlay
5m:11s

4.
Password Best Practices
10m:32s

5.
Encryption Best Practices
7m:27s

6.
End-user Best Practices
6m:47s

7.
Data Destruction
5m:4s

8.
Data Destruction Methods
12m:32s

9.
Checkpoint: Securing Workstations

22 -
Securing Web Browsers
#
Lesson
Duration
Type
1.
Securing Web Browsers
3m:17s

2.
Web Browser Installation
7m:26s

3.
Extensions and Plug-ins
10m:35s

4.
Password Managers
10m:29s

5.
Encrypted Browsing
5m:7s

6.
Private Browsing
6m:0s

7.
Pop-up and Ad Blockers
7m:1s

8.
Cache and History Clearing
5m:27s

9.
Profile Synchronization
4m:36s

10.
Checkpoint: Securing Web Browsers

23 -
Supporting Network Operations
#
Lesson
Duration
Type
1.
Supporting Network Operations
2m:58s

2.
Ticketing System
18m:56s

3.
Using a Ticketing System
5m:20s

4.
Knowledge Base Articles
7m:21s

5.
Asset Management
13m:1s

6.
Change Management
10m:57s

7.
Conducting Change Management
13m:49s

8.
Documentation Types
13m:9s

9.
Checkpoint: Supporting Network Operations

24 -
Backup, Recovery, and Safety
#
Lesson
Duration
Type
1.
Backup, Recovery, and Safety
3m:6s

2.
Backup and Recovery
11m:7s

3.
Backup Schemes
13m:50s

4.
Redundant Power
6m:4s

5.
Electrical Safety
4m:57s

6.
Component Handling and Storage
5m:46s

7.
HVAC Systems
5m:43s

8.
Proper Handling and Disposal
9m:0s

9.
Personal Safety
11m:1s

10.
Checkpoint: Backup, Recovery, and Safety

25 -
Policy and Privacy Concepts
#
Lesson
Duration
Type
1.
Policy and Privacy Concepts
2m:45s

2.
Incident Response Plan
4m:16s

3.
Chain of Custody
7m:4s

4.
Order of Volatility
6m:28s

5.
Data Collection Procedures
3m:11s

6.
Conduct Disk Imaging
9m:6s

7.
Licensing, EULA, and DRM
11m:50s

8.
Data Classification
2m:47s

9.
Data Retention
6m:53s

10.
PII, PHI, and PCI-DSS
5m:56s

11.
Security Policies
10m:13s

12.
Checkpoint: Policy and Privacy Concepts

26 -
Scripting
#
Lesson
Duration
Type
1.
Scripting
4m:40s

2.
Script File Types
10m:4s

3.
Variables
7m:40s

4.
Loops
5m:20s

5.
Logic Control
4m:35s

6.
Bash Script Example
4m:8s

7.
Automation Scripting
8m:15s

8.
Scripting Considerations
6m:35s

9.
Checkpoint: Scripting

27 -
Remote Access Support
#
Lesson
Duration
Type
1.
Remote Access Support
3m:10s

2.
Remote Access Protocols
11m:57s

3.
Connecting to a VPN
1m:37s

4.
Remote Monitoring and Management (RMM)
6m:57s

5.
Microsoft Remote Assistance (MSRA)
11m:19s

6.
Other Remote Access Tools
5m:8s

7.
Desktop Management Software
3m:11s

8.
Checkpoint: Remote Access Support

28 -
Troubleshooting Windows
#
Lesson
Duration
Type
1.
Troubleshooting Windows
1m:54s

2.
Boot Issues
12m:53s

3.
Boot Recovery Tools
5m:41s

4.
Update or Driver Rollback
5m:26s

5.
System Restore
6m:52s

6.
System Reinstall or Reimage
13m:6s

7.
Performance Issues
17m:4s

8.
System Fault Issues
3m:52s

9.
System Instability Issues
6m:22s

10.
Application and Service Issues
10m:46s
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11.
Checkpoint: Troubleshooting Windows
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29 -
Troubleshooting Workstation Security
#
Lesson
Duration
Type
1.
Troubleshooting Workstation Security
2m:59s
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2.
Malware Removal Process
13m:45s
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3.
Infected Browser Symptoms
10m:50s
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4.
Alerts and Notifications
3m:45s
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5.
OS Update Failures
3m:34s
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6.
File System Issues
3m:19s
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7.
Checkpoint: Troubleshooting Workstation Security
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30 -
Troubleshooting Mobile Issues
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Issues
1m:26s
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2.
Reseting or Rebooting
6m:29s
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3.
Mobile OS Update Failure
5m:32s
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4.
Mobile Performance Issues
7m:4s
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5.
Mobile App Issues
6m:35s
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6.
Mobile Connectivity Issues
9m:51s
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7.
Mobile Battery Issues
7m:40s
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8.
Screen Autorotation Issues
3m:43s
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9.
Checkpoint: Troubleshooting Mobile Issues
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31 -
Troubleshooting Mobile Security
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Security
1m:32s
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2.
Rooting and Jailbreaking
6m:38s
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3.
Sideloading Apps
6m:39s
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4.
Mobile Malware Symptoms
4m:9s
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5.
Unexpected Application Behavior
2m:43s
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6.
Leaked Mobile Data
2m:50s
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7.
Checkpoint: Troubleshooting Mobile Security
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32 -
Professionalism
#
Lesson
Duration
Type
1.
Professionalism
5m:25s
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2.
Professional Appearance
6m:34s
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3.
Respect Other's Time
8m:57s
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4.
Proper Communication
15m:12s
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5.
Dealing with Private Data
6m:2s
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6.
Difficult Situations
6m:33s
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7.
Checkpoint: Professionalism
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33 -
Conclusion
#
Lesson
Duration
Type
1.
Conclusion
11m:53s
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2.
Bonus: What's Next?
4m:5s
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3.
Practice Exam (220-1102)
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