Modules
1 -
Introduction
#
Lesson
Duration
Type
1.
Welcome
FREE
16m:34s
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2.
Download your free study guide
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3.
Exam Tips
FREE
3m:44s
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4.
Personal Computers
FREE
11m:18s
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5.
Safety Procedures
FREE
5m:56s
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6.
Troubleshooting Methodology
FREE
6m:27s
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7.
Custom PC Build
0m:56s
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8.
Checkpoint: Introduction
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2 -
Cable Types
#
Lesson
Duration
Type
1.
Cable Types
7m:4s
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2.
Exterior of a PC
11m:13s
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3.
USB Cables
13m:58s
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4.
Video Cables
10m:51s
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5.
Storage Cables
9m:8s
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6.
Checkpoint: Cable Types
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3 -
Motherboards
#
Lesson
Duration
Type
1.
Motherboards
6m:37s
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2.
Form Factors
5m:25s
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3.
CPU Architecture
6m:48s
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4.
CPU Sockets
5m:45s
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5.
CPU Features
9m:41s
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6.
Motherboard Connections
13m:39s
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7.
Installing the Motherboard & CPU
17m:2s
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8.
Expansion Cards
13m:20s
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9.
Expansion Card Types
8m:33s
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10.
Installing Expansion Cards
8m:43s
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11.
Checkpoint: Motherboards
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4 -
Cooling and Power
#
Lesson
Duration
Type
1.
Cooling and Power
3m:14s
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2.
Cooling the System
6m:29s
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3.
Liquid Cooling
4m:51s
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4.
Installing Active Cooling
21m:4s
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5.
Power Supply Unit (PSU)
5m:56s
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6.
Power Supply Connectors
5m:58s
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7.
Input and Output Voltages
6m:21s
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8.
Wattage Rating
8m:36s
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9.
Installing a Power Supply
12m:52s
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10.
Checkpoint: Cooling and Power
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5 -
System Memory
#
Lesson
Duration
Type
1.
System Memory
2m:6s
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2.
Addressing Memory
8m:50s
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3.
Memory Modules
12m:18s
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4.
Multi-Channel Memory
4m:5s
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5.
ECC Memory
6m:52s
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6.
Virtual Memory
3m:12s
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7.
Installing Memory
3m:36s
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8.
Checkpoint: System Memory
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6 -
BIOS/UEFI
#
Lesson
Duration
Type
1.
BIOS/UEFI
3m:11s
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2.
Boot Options
12m:31s
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3.
BIOS/UEFI Security
8m:14s
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4.
TPM and HSM
5m:55s
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5.
BIOS/UEFI Cooling Options
3m:48s
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6.
Configuring the BIOS
11m:40s
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7.
Configuring the UEFI
20m:45s
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8.
Checkpoint: BIOS/UEFI
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7 -
Storage Devices
#
Lesson
Duration
Type
1.
Storage Devices
2m:25s
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2.
Hard Disk Drive (HDD)
10m:0s
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3.
Solid State Drive (SSD)
6m:19s
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4.
RAID
10m:13s
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5.
Removable Storage
13m:28s
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6.
Optical Drives
10m:3s
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7.
Installing Storage Devices
12m:27s
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8.
Configuring a RAID
12m:24s
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9.
Checkpoint: Storage Devices
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8 -
Virtualization Concepts
#
Lesson
Duration
Type
1.
Virtualization Concepts
4m:7s
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2.
Virtualization
4m:26s
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3.
Containerization
5m:46s
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4.
Purposes of VMs
9m:9s
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5.
Resource Requirements
11m:3s
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6.
Security Requirements
6m:11s
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7.
Configuring Virtual Machines
7m:31s
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8.
Securing Virtual Machines
4m:41s
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9.
Checkpoint: Virtualization Concepts
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9 -
Cloud Computing
#
Lesson
Duration
Type
1.
Cloud Computing
3m:21s
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2.
Characteristics of the Cloud
11m:55s
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3.
Cloud Deployment Models
4m:31s
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4.
Cloud Service Models
9m:26s
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5.
Virtual Desktop Infrastructure (VDI)
3m:30s
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6.
Cloud Storage Services
4m:14s
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7.
Software Defined Network (SDN)
2m:32s
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8.
Using the Cloud
23m:25s
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9.
Checkpoint: Cloud Computing
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10 -
Networking Basics
#
Lesson
Duration
Type
1.
Networking Basics
6m:10s
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2.
Networking Hardware
16m:32s
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3.
Network Types
10m:37s
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4.
Internet of Things
6m:37s
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5.
Twisted Pair Cables
19m:49s
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6.
Optical Cabling
9m:42s
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7.
Coaxial Cabling
4m:14s
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8.
Networking Tools
9m:55s
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9.
Building a Cable
6m:37s
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10.
Wiring the Network
9m:5s
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11.
Testing the Network
5m:20s
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12.
Checkpoint: Networking Basics
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11 -
Wireless Networks
#
Lesson
Duration
Type
1.
Wireless Networks
2m:0s
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2.
Wireless Frequencies
9m:16s
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3.
Wireless Standards
11m:59s
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4.
Wireless Security
10m:6s
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5.
Fixed Wireless
5m:8s
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6.
NFC, RFID, IR, and Bluetooth
6m:46s
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7.
Configuring a Wireless Network
10m:26s
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8.
Checkpoint: Wireless Networks
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12 -
Internet Connections
#
Lesson
Duration
Type
1.
Internet Connections
4m:13s
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2.
Dial-up and DSL
6m:25s
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3.
Cable Connections
1m:28s
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4.
Fiber Connections
2m:59s
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5.
Cellular Connections
7m:13s
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6.
WISP Connections
3m:51s
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7.
Satellite Connections
4m:32s
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8.
Hands-on with WANs
3m:15s
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9.
Checkpoint: Internet Connections
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13 -
Network Configurations
#
Lesson
Duration
Type
1.
Network Configurations
5m:51s
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2.
IPv4
25m:12s
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3.
Assigning IPv4 Addresses
12m:27s
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4.
DHCP
8m:1s
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5.
DNS
26m:13s
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6.
VLAN
3m:37s
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7.
VPN
7m:27s
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8.
IPv6
19m:26s
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9.
Ports and Protocols
21m:22s
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10.
TCP Versus UDP
9m:40s
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11.
Configure a SOHO Network
18m:45s
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12.
Checkpoint: Network Configurations
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14 -
Network Services
#
Lesson
Duration
Type
1.
Network Services
2m:15s
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2.
File and Print Servers
4m:10s
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3.
Web Servers
5m:24s
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4.
Email Servers
5m:37s
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5.
AAA Servers
7m:55s
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6.
Remote Access Servers
5m:54s
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7.
Network Monitoring Servers
6m:19s
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8.
Proxy Servers
3m:27s
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9.
Load Balancers
4m:25s
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10.
Unified Threat Management
4m:48s
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11.
ICS/SCADA
7m:57s
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12.
Embedded Systems
6m:22s
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13.
Legacy Systems
2m:57s
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14.
Checkpoint: Network Services
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15 -
Mobile Devices
#
Lesson
Duration
Type
1.
Mobile Devices
2m:35s
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2.
Mobile Display Types
9m:29s
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3.
Mobile Device Components
6m:25s
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4.
Mobile Device Accessories
5m:43s
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5.
Mobile Device Wireless Connectivity
15m:8s
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6.
Mobile Device Wired Connectivity
4m:52s
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7.
Port Replicators & Docking Stations
5m:17s
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8.
Checkpoint: Mobile Devices
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16 -
Mobile Applications
#
Lesson
Duration
Type
1.
Mobile Applications
1m:56s
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2.
Mobile Device Synchronization
9m:32s
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3.
Data for Synchronization
9m:30s
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4.
Synchronization Methods
7m:21s
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5.
MDM and MAM
7m:53s
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6.
Multifactor Authentication (MFA)
7m:36s
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7.
Location Services
6m:47s
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8.
Mobile Email Configuration
4m:59s
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9.
Configuring Mobile Email
12m:25s
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10.
Checkpoint: Mobile Applications
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17 -
Laptop Hardware
#
Lesson
Duration
Type
1.
Laptop Hardware
1m:20s
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2.
Security Components
4m:7s
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3.
Disassembling a Laptop
12m:47s
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4.
Replacing a Battery
4m:51s
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5.
Replacing the Keyboard
4m:36s
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6.
Upgrading the Memory
4m:14s
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7.
Adding Expansion Cards
5m:1s
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8.
Replacing the Storage
8m:45s
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9.
Checkpoint: Laptop Hardware
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18 -
Printers and MFDs
#
Lesson
Duration
Type
1.
Printers and MFDs
1m:20s
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2.
Unboxing and Setup
6m:34s
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3.
Printer Connectivity
4m:25s
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4.
Printer Drivers
9m:30s
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5.
Printer Configuration Settings
10m:3s
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6.
Sharing Print Devices
9m:15s
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7.
Securing Print Devices
4m:53s
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8.
Scanning Services
6m:46s
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9.
Checkpoint: Printers and MFDs
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19 -
Printer Types
#
Lesson
Duration
Type
1.
Printer Types
1m:20s

2.
Laser Printers
13m:24s
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3.
Laser Printer Maintenance
11m:30s

4.
Inkjet Printers
9m:32s
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5.
Inkjet Printer Maintenance
6m:3s
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6.
Thermal Printers
7m:58s
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7.
Impact Printers
8m:41s
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8.
3-D Printers
7m:52s

9.
Checkpoint: Printer Types
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20 -
Troubleshooting Methodology
#
Lesson
Duration
Type
1.
Troubleshooting Methodology
1m:16s

2.
Identify the Problem
6m:31s
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3.
Establish a Theory
8m:1s
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4.
Test the Theory
5m:51s
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5.
Establish a Plan of Action
6m:53s
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6.
Verify System Functionality
5m:4s

7.
Documentation
4m:18s

8.
Checkpoint: Troubleshooting Methodology

21 -
Troubleshooting Hardware Issues
#
Lesson
Duration
Type
1.
Troubleshooting Hardware Issues
1m:28s

2.
Power Issues
9m:35s

3.
POST Issues
6m:37s
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4.
Crash Screens
5m:41s
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5.
Cooling Issues
6m:56s
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6.
Physical Component Damage
4m:55s
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7.
Performance Issues
5m:4s
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8.
Inaccurate System Date/Time
4m:50s

9.
Smoke Test
2m:1s

10.
Checkpoint: Troubleshooting Hardware Issues

22 -
Troubleshooting Storage Devices
#
Lesson
Duration
Type
1.
Troubleshooting Storage Devices
1m:25s
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2.
Boot Issues
9m:18s
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3.
Storage Device Issues
9m:47s
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4.
Drive Performance Issues
7m:17s
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5.
Issues with RAIDs
5m:46s
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6.
Checkpoint: Troubleshooting Storage Devices
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23 -
Troubleshooting Video Issues
#
Lesson
Duration
Type
1.
Troubleshooting Video Issues
1m:17s
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2.
Physical Cabling and Source Selection
8m:25s
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3.
Projector Issues
6m:37s
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4.
Video Quality Issues
8m:30s
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5.
Checkpoint: Troubleshooting Video Issues
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24 -
Troubleshooting Networks
#
Lesson
Duration
Type
1.
Troubleshooting Networks
1m:48s
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2.
Wired Connectivity Issues
7m:21s
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3.
Network Performance Issues
8m:16s
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4.
Wireless Connectivity Issues
11m:29s
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5.
VoIP Issues
6m:8s
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6.
Limited Connectivity Issues
4m:4s
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7.
Checkpoint: Troubleshooting Networks
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25 -
Troubleshooting Mobile Devices
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Devices
1m:28s
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2.
Mobile Power Issues
6m:50s
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3.
Mobile Hardware Issues
6m:30s
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4.
Mobile Display Issues
6m:3s
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5.
Mobile Connectivity Issues
5m:3s
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6.
Mobile Malware Infections
5m:21s
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7.
Checkpoint: Troubleshooting Mobile Devices
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26 -
Troubleshooting Print Devices
#
Lesson
Duration
Type
1.
Troubleshooting Print Devices
1m:41s
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2.
Printer Connectivity Issues
5m:30s
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3.
Print Feed Issues
7m:21s
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4.
Print Quality Issues
12m:16s
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5.
Print Finishing Issues
6m:11s
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6.
Print Job Issues
4m:44s
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7.
Checkpoint: Troubleshooting Print Devices
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27 -
Conclusion
#
Lesson
Duration
Type
1.
Conclusion
14m:25s
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2.
Practice Exam
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3.
BONUS: Where to go from here?
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