ITIL® 4 Foundation

Description

Embark on a journey to understand how ITIL, the gold standard in IT Service Management, aids organizations across various sectors—including commercial, governmental, and non-profit—in delivering efficient, cost-effective IT operations. The ITIL 4 Foundation course is designed to provide insights into the key concepts of IT and digital service delivery, enabling you to contribute significantly to your organization's service management culture.

The course delves into critical topics such as the operation of modern IT and digital service organizations, the enhancement of speed and efficiency through value streams, the role of cultural and behavioral principles in guiding work, and the usage of common service management terms and concepts.

Prepared to guide you towards the ITIL 4 Foundation certification exam, this course meticulously covers all seven objectives:

• Key concepts of service management
• Seven guiding principles
• Four dimensions of service management
• Service value system (SVS)
• Service value chain (SVC)
• Overview of the ITIL practices
• Practices such as continual improvement, change control, incident management, problem management, service request management, service desk, and service level management

Who this course is for:

• Beginners aspiring to enter the service management industry
• Professionals seeking to grasp the key concepts of IT and digital service delivery
• Individuals employed in large organizations that have adopted ITIL

Learning Objectives:

• Understand the functioning of modern IT and digital service organizations
• Enhance speed and efficiency by leveraging value streams
• Apply cultural or behavioral principles to guide organizational work
• Familiarize with commonly-used service management concepts and terminology

Course Overview:

ITIL 4 Foundation introduces learners to an end-to-end operating model that focuses on the creation, delivery, and continual improvement of technology-enabled products and services.

Prerequisites:

• There are no prerequisites to take this course, making it accessible to anyone interested in enhancing their knowledge in IT Service Management.

Course Outline: