ITIL® Strategist: Direct, Plan & Improve

Description

Immerse yourself in the transformative practices of directing, planning, and improving organizational activities with the ITIL Service Value System (SVS). The ITIL Strategist: Direct, Plan, and Improve (DPI) course is a beacon for professionals aiming to craft a visionary guidance, align missions, and implement policies that yield service-oriented outcomes, adding value to both service providers and customers.

Explore key concepts such as vision creation, mission alignment, value stream mapping, operating models, measures/metrics, governance, risk, compliance, continual improvement, communication, organizational change management practices, measurement, and reporting. Equipped with these tools, you'll be poised to devise and execute effective IT and digital strategies to navigate digital disruption and foster organizational success.

This course is a stepping stone towards the ITIL Strategist: Direct, Plan, and Improve (DPI) certification exam, covering all seven objectives:

• Key Concepts of Direct, Plan, and Improve
• Controlling Scope
• Governance, Risk, and Compliance
• Continual Improvement
• Communication and Organizational Change Management Practices
• Measurement and Reporting
• Value Streams and Practices

Who this course is for:

• Professionals spearheading cultural shifts or organizational change programs
• Leaders championing continual improvement initiatives
• Practitioners aiming to enhance governance, compliance, and risk management controls
• Individuals aligning evolving IT and business strategies with existing IT services

Learning Objectives:

• Integrate governance and strategy with service management activities
• Foster a culture of collaboration and continual improvement
• Facilitate organizational change management
• Measure progress and implement continual improvements
• Employ effective communication principles to forge collaboration across multidisciplinary teams

Course Overview:

Embark on a journey to create a ‘learning and improving’ IT organization, armed with a robust and effective strategic direction. This certification is your gateway to acquiring the practical skills needed to steer your organization towards continual learning and improvement.

Prerequisites:

• Certification in ITIL 4 Foundation is a prerequisite for this course.

Course Outline: