CONTINUAL SERVICE IMPROVEMENT (CSI) PHASE

November 26, 2018
Category: Uncategorized
OBJECTIVES Describe and understand the Continual Service Improvement phase Describe measurements and metrics Describe the 7-Step Process Improvement Process Describe the Deming Cycle Describe the Continual Service Improvement Model Describe the role of automation in ITIL®   The Continual Service Improvement phase focuses on the alignment and realignment of services, processes, and functions to changing […]
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